Encouraging and guiding employees in order to make their performance more effective and to enhance their self-perception and problem solving skills.
The ability to work effectively with others in order to achieve a shared goal - even when the object at stake is of no direct personal interest.
The ability and willingness to find out what the customer wants and needs and to act accordingly, taking the organization’s costs and benefits into account.
The ability to assign responsibilities and authority to the right employees, taking their interests, ambitions, development and competency into account. Following up on delegated tasks.
The ability to review and analyze employees’ strengths and weaknesses, to distinguish their talents and development needs, and to make sure they are enhanced appropriately.